Working with an agency

what to expect in your first 90 days with a search agency

Tom Claydon, Co-founder of Nudge1 min read

A good first ninety days has a shape. Access and audit in week one. Tracking verified and quick wins taken in month one. Tests running and budget flowing toward evidence by month two. And at ninety days, a truthful review in numbers you understand, including anything that has not worked. If the shape is missing, ask why.

month one, foundations

The unglamorous month that decides everything after it. Accounts accessed in your name, tracking tested end to end so every later decision counts real events, the search terms report cleaned of waste, and the obvious quick wins taken. Expect questions about your customers and your numbers; an agency that does not ask cannot aim.

month two, evidence

Now the machine starts learning on purpose: ad tests running, landing page changes proposed, budget shifting from the underperformers to the earners. You should be able to see what was changed and why in plain English, weekly or fortnightly. Motion without explanation is theatre; explanation without motion is worse.

month three, the honest review

Ninety days is enough data to judge direction, if rarely enough to judge everything. The review you want covers what was tried, what won, what lost, and what the next quarter's plan is, tied to cost per customer rather than clicks. The sentence that distinguishes a keeper: here is what did not work, and here is what we are doing about it.

the honest catch

Some of the best work barely shows at ninety days. Content and AI search visibility compound over months, and a strong quarter one there looks like careful groundwork, not a revenue spike. A good agency tells you upfront which bucket each activity is in, so nobody judges a marathon at the first mile.

Common questions

Should there be results inside 90 days?

In paid search, usually yes: cleaner spend, early test wins, a truthful cost per customer forming. In SEO and AI search, expect leading indicators rather than the full harvest.

What reporting should I insist on?

Short, plain, and centred on changes made and customers produced. If you need a glossary to read it, it is hiding something.

When is it fair to walk away?

When the shape is missing: no tracking fixed, no tests run, no plain answers. Judge the process at ninety days even where the results need longer.
Portrait of Tom Claydon, Co-founder of Nudge

Tom Claydon

Co-founder of Nudge

Ask Tom anything about search, he answers on WhatsApp.